Lone Parent Helpline
Knowledge is powerful, it’s priceless and it is doesn’t cost you a thing! Call 0808 801 0323.
The Lone Parent Helpline is a helping hand when you need it. Because we cover all of Scotland from John o’Groats to Stranraer, you can reach us by simply dialling 0808 801 0323.
The call is free of charge from any landline and from O2, 3, EE (Orange/T-Mobile), Vodafone and Virgin mobiles.
Our opening hours are Monday to Friday 9:30am to 4:30pm when you can ask for publications or for details of local services near to you.
Our friendly rights workers, who are available Monday to Friday 9:30am to 4:00pm, can deal with more complicated problems like relationship break-down, contact arrangements for your children, getting to grips with child maintenance payments, helping you sort out what money you should be getting, returning to college or university and going back to work.
Sometimes, there isn’t an obvious solution to your problem but it does help to talk and we are always ready to listen.
Our small team of dedicated rights workers are trained and have many years’ experience of working with single parents. They are 100% committed to giving you a professional and confidential service when you call the Lone Parent Helpline. This means that what you say is not shared with anyone outside our immediate team. Our calls are not recorded and the information we give you is independent, up-to-date and impartial.
We have extensive resources at our disposal including the ability to do benefit calculations to ensure you are getting all that you are entitled to. On occasion, we will not know the answer to your question. If this is the case, we will know someone who does and we will check it out with them, always protecting your privacy.
At the end of your call we will ask you which local authority you live in and how you heard about the Lone Parent Helpline. We will also ask you if you would like us to phone you back at some point in the future, if you would find this helpful. Sometimes we carry out short surveys about single parents in Scotland and if you have time and it is convenient for you, we may ask you to take part. If we take your name and address because we are sending you some publications or other printed material, we will delete this information unless you give us specific permission to keep it.
We do not want these questions to be intrusive. They permit us to monitor and improve our helpline service and to provide statistical information to our funders. Hearing about your experience of our service is especially helpful – we can only learn from you and we want to get it right!