Universal Credit: How to claim
Updated 29 July 2019
You have to claim universal credit online. If you are unable to use a computer you will need to call the universal credit helpline to get help.
Setting up your online account
You will be given a username and password for your online account and it will be your responsibility to keep all your personal details and information up to date.
This account is where you will be able to:
- Report any changes in your circumstances like starting work, having a baby, requesting help to pay for childcare, flagging up a disability, change to your hours of work, etc
- Check when your next payment of Universal credit will be
- Look at your Claimant Commitment
- Check your to-do-list and add any notes to your journal
If you don’t have a computer at home, you might be able to use one in a library, or at your local Jobcentre.
Information you need to make a claim
There are a number of pieces of information you’ll need to hand to apply for Universal Credit online. These will include
- Your postcode
- National Insurance number
- Details of your bank/building society account
- Housing details including your landlord’s address and phone number
- Details of earnings and other money like benefits, savings, shares or pensions
- Childcare costs
- Child Benefit reference numbers for any children you have
After applying online you will be asked to go for an interview at your local Jobcentre plus office. You will need to provide evidence of the information you have entered in the online application form, so it’s worth spending a bit of time getting it all together before you apply and to take to your interview.
The Jobcentre Plus Interview
This interview is with a Jobcentre Plus staff member who’ll become your work coach. You will see them regularly for support helping you find a job. See The Claimant Commitment for more information.
If you miss your interview your application will be cancelled, you’ll not get any universal credit and will have to apply again.
For more information call the Lone Parent Helpline on 0808 801 0323
You can call the universal credit helpline on 0800 328 5644
Go to www.universalcreditinfo.net for more information on starting a new claim, managing your claim, and universal credit FAQ.