Lone Parent Helpline – 0808 801 0323

Lone Parent Helpline – 0808 801 0323

The Lone Parent Helpline provides support and advice on anything from dealing with a break-up, moving into work or sorting out maintenance, benefit or tax credit issues.

Your call is free of charge from any UK landline or mobile.

Our friendly advisers are available Monday to Friday 9:30am to 4:00pm

Call 0808 801 0323 to speak to an adviser

Your call is confidential.

What can I get information about?

  • Child maintenance
  • Contact
  • Employment
  • Education
  • Welfare benefits and tax credits
  • Housing
  • Debt

Need a telephone interpreter?

If you, or someone you know, does not speak English as a first language, we can provide an interpreter in one of 250 languages. Phone the Lone Parent Helpline and tell the adviser which language you require. We will immediately connect you to an interpreter and you will be able to talk to the adviser and the interpreter at the same time.

If you are a deaf user of British Sign Language, please contact contact SCOTLAND-BSL, Scotland’s British Sign Language Interpreting Video Relay Service.

Call 0131 510 4555 to connect to the online interpreter using your usual phone. You need to be online and have downloaded the contactSCOTLAND-BSL/interpreternow software app.

Getting prepared for your call

  • Try to organise a quiet place where you can talk
  • Have a pen and paper to hand and any documents you wish to discuss
  • Please set aside some time for your call

Our advisers will talk through your options and can send you useful information.

Would you rather get information online?

Look through our A-Z of factsheets.


OPFS has a responsibility to protect and respect your privacy and look after the data you provide to us. In accordance with the General Data Protection Regulation (GDPR) OPFS has updated its Privacy Policy.

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.


When you email us, only OPFS receives your personal information and we only use it for the purposes of dealing with your enquiry, quality monitoring or evaluating the services we provide. Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed, please contact us again at helpline@opfs.org.uk. For more details on how OPFS collect and use your data, please read our privacy policy.

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OPFS Headquarters
2 York Place

0131 556 3899


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All Rights reserved.

Registered as: One Parent Families Scotland, a charitable company limited by guarantee. Registered at Edinburgh under number 094860. Scottish Charity Number SC006403